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Oracle, the world leader in CRM, supports five million live end users and more than 100 million registered self-service users. The company offers four comprehensive Customer Relationship Management (CRM) product lines that leverage enterprise data to drive profitable customer interactions. The four CRMs are:
- Siebel Customer Relationship Management
- Oracle E-Business Suite
- PeopleSoft Enterprise Customer Relationship Management
- JD Edwards EnterpriseOne Customer Relationship Management
Oracle’s products cover the breadth of CRM functionality—from sales, marketing, and e-commerce, to customer service and analytics. Oracle’s mix of CRM solutions is a result of several acquisitions, including JD Edwards, PeopleSoft and Siebel Systems.
The company’s hosted software, CRM On Demand, competes with Salesforce.com. CRM On Demand offers low-cost, hosted CRM solution with little or no up-front IT investment. With CRM On Demand, you can accelerate sales, improve marketing and deliver consistently top-notch customer service.
Several industry-specific versions are available. On-premise solutions are also available. As are complete analytics solution. Functionality varies across product lines. Select from:
- Business analytics
- Contact center and service
- Customer data integration
- Customer order management
- Enterprise marketing
- Partner relationship management
- Sales force automation
- Self-service and eBilling
- Revenue management
- Service management
- Mobile sales
- Case management
- Advanced pricing
- And much more....
Oracle Corporation was founded by Lawrence J. Ellison in 1977 and is headquartered in Redwood City, California.
Peniel Solutions, LLC PSL is a trusted Oracle CRM integrator with an outstanding track record. Not only can we capture your requirements and deploy your initial CRM service, we exceed expectations for ongoing support. Ongoing support is one of the major ways in which PSL Solutions differs from other CRM integrators. No matter which route you take in your decision to leverage among Oracle’s CRM On Demand, On-Premise, Hosted, or a Hybrid model, PSL is ready to assist. PSL CRM support contracts guarantee not only a smooth user adoption period, but also help to ensure long-term stability, as well as the flexibility for the platform to change to meet the dynamic needs of the organization. Built into our support contracts are provisions to make any necessary adjustments to the CRM instance as your business grows and changes. We take support very seriously because we have found that adequate, post-installation support leads to a very high long-term success rate in both complex and simple CRM deployments.
Please consider some of our add-on products:
- Popular Email Integration for CRM - We help integrate popular email packages such as Microsoft, Entourage, Gmail, Lotus Notes, and many other to help manage your customer relationships with your CRM.. How do you quickly and simply keep your CRM up-to-date with your latest E-mail activities? PSL CRM Mail Add-on automatically tracks e-mails and insure they are synch to your CRM account.
- The PSL CRM Plug-in for Microsoft Outlook is an easy to use productivity enhancement tool that empowers Microsoft Outlook (R) CRM users to synchronize their customer-related contacts, calendar, tasks and emails with Siebel CRM. In addition, you can add customer-related Inbound and Outbound Outlook mails to Siebel CRM service as a Case or associate to the CRM Contacts.
- PSL CRM API (Application Programming Interface) provides for integrating CRM modules with any third-party applications such as, accounting, ERP, eCommerce, self-service portals and others. With the PSL CRM API, you can extract CRM data in XML or JSON format and develop new applications or integrate with your existing business applications. As the PSL CRM API is independent of programming languages, you can develop applications in any programming language (Java, .Net, C, C++, PHP, etc).
- Integrate Form/Application processing with the CRM – PSL Form / Application module allows your organization to manage on-line applications via the CRM. Track emails, updates, capture attachments and many more features.
- CRM Customization Services - Customizing Siebel’s CRM is the most powerful way of achieving a successful organization- specific Customer Relationship Management system. One of the key elements of Siebel’s CRM is its capacity to allow customization and the flexibility to do so, thus enabling a realistic and a holistic approach to CRM.
Additional CRM Information:
http://egovernmentcrm.com/
http://www.crmpublicsector.com/
http://www.oracle.com/applications/peoplesoft/crm/ent/module/crm_gov.html
http://www.destinationcrmblog.com/2009/08/26/government-2-0-forges-ahead/